A lot of my blog inspiration comes from casual observations as I’m out-and-about. Today’s post comes from a brief conversation I overheard while waiting for an elevator, between an existing employee (Brendon) and a new employee:
Brendon: Today was your first day, right? How did it go? I’m Brendon, I’m the Director of Client Experience.
New employee: Yeah! It was great, thanks! Nice to meet you!
Brendon: It all goes downhill from here…
New employee: Umm…(nervous laugh)…yeah…..
As I stood there, waiting for and eventually riding on the elevator, I’m not sure if I wanted to hug and encourage the new employee (whose name I didn’t catch), or smack Brendon for saying that to someone on her first day.
Maybe Brendon was trying to be funny and break the ice. Maybe he remembers what it was like to be a wide-eyed, naive new employee joining the organization (it was a tech startup). Yes, as the Director of Client Experience, he has some context to know that reality means hard work, dealing with sometimes-upset clients and probably leading a team (yes, that’s an assumption based on his “Director” title). The truth is, he was probably just making casual conversation while waiting for an elevator.
But Brendon….oh, dear Brendon…what you didn’t consider in that moment is that this new employee was walking to the elevator to leave at the end of first day, processing her experience and considering her decision to join your company, and your innocent comment may linger. Did her first day stack up to the promises made during the interview process? Maybe it did, and she was excited to come back for Day #2……but now, a dark cloud of uncertainty creeps in.
What if Brendon is right?
What if everyone was on their best behavior today, but the reality is different?
What if I won’t like working here?
Sure, I’ve taken a snippet of a conversation and escalated it to a dark place. But it gives us something to think about…..what are the messages your new employees’ peers are sending? Does the reality of the working environment match the picture you’re painting in the beginning? If your organization doesn’t deliver on those promises made, the relationship between that new employee and the organization will always be lacking in trust.
And trust is a key factor in nurturing loyal, productive, engaged employees.
A study by Aberdeen a few years back suggested that as much as 87% of new employees are not fully committed to a new job for the first six months. As early moments, conversations and experiences add up, are they building trust and commitment, or breaking it down?
As Talent leaders, we must keep a finger on the pulse of our organization’s culture, people and perceptions. Routinely review your data – engagement and exit surveys, questions that bubble up, time spent during meetings, and perhaps most importantly….get out of your office. Spend time with people across the organization and talk to them. On the surface, it may seem that these findings only affect your employee engagement efforts, but in reality it all connects to your people strategy….including onboarding and employee development.
To the Brendons out there….I hope you realize the impact you have on the new employee experience.
And to that new tech startup employee out there, I hope you’re finding success in your new role!
Your turn: How do you engage peers during the onboarding process? Share a tip, idea or strategy below!