An Onboarding Parable

Once upon a time, many years ago, there was a girl named Susie.  Susie was starting a new job.  On Susie's first day, she had to wait in the lobby for about 15 minutes until someone took her to the basement (yeah, the basement).  There, they had her clock in, and walk to a windowless, … Continue reading An Onboarding Parable

Onboarding Surveys Tell the Story

We live in a world of surveys.  Please answer our customer satisfaction survey.  Please rate your salesperson's performance.  Please tell us about your experience.  Please let us know how we can better meet your needs.  Please!  Please!  Please!  Organizations are going to extensive measures to capture "the voice of the customer" - ponying up discounts, … Continue reading Onboarding Surveys Tell the Story