We live in a world of surveys. Please answer our customer satisfaction survey. Please rate your salesperson's performance. Please tell us about your experience. Please let us know how we can better meet your needs. Please! Please! Please! Organizations are going to extensive measures to capture "the voice of the customer" - ponying up discounts, … Continue reading Onboarding Surveys Tell the Story
Category: onboarding
20 Questions New Employees Should Be Asking Managers
You don't know what you don't know. It's as simple as that. I say this all the time when talking to hiring managers about bringing new employees on board. Seriously - All. The. Time. For a veteran manager, it's easy to take for granted the little things that just come with time. But for a … Continue reading 20 Questions New Employees Should Be Asking Managers
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Hierarchy of Needs: Onboarding Edition
Okay, so I'm a little deflated; maybe even ticked off. Yesterday, as I was getting ready to leave the office, I had this epiphany about Maslow's Hierarchy of Needs (for a quick refresher, look at this), and how it relates to a new employee's onboarding experience. You know, the moment where a brilliant idea just hits … Continue reading Hierarchy of Needs: Onboarding Edition
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Passing the Onboarding Torch
When it comes to onboarding new employees in your organization, who is responsible for what? There are typically several stakeholders who take part in the process, but sometimes those stakeholders aren't always on the same page. In my last post, I challenged you to take action if you notice gaps. Well, here is a little ammunition … Continue reading Passing the Onboarding Torch
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Onboarding Utopia: Part Deux
What do new employees truly learn on the first day at a new job? This is a question I've been pondering for a few days now, since my post, One Step Closer to Onboarding Utopia. Well, I've got some thoughts on the subject. At a minimum, new employees need to understand three things by the time they leave at the … Continue reading Onboarding Utopia: Part Deux
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One step closer to Onboarding Utopia…
An area of workplace learning that has a dear place in my heart is onboarding. As a young trainer, I cut my teeth leading round after round of New Hire Training. My role has evolved over the years, yet I have always kept ties to this phase of the employment lifecycle, because it's such a … Continue reading One step closer to Onboarding Utopia…
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