A lesson I learned a long time ago is that Talent Development - or Training, L&D, or whatever we're calling ourselves these days - is a support department. We exist to help organizations operate with improved performance, more efficiency, safer conditions, better service...and countless other priorities, but these tangible examples are usually toward the top … Continue reading The spinach in your smoothie…
Unless you've recently emerged from hibernating in a cave for the past two decades, you've probably seen the movie Forrest Gump. Come on, even if you're not a big fan of movies, you've still probably seen that movie. It has gone down in movie history as a classic; Forrest's extraordinary life story told by Forrest … Continue reading When is “really good” really, “good enough” for training?
As learning professionals (or whatever hat we might be wearing at any given moment), it is our responsibility to assess a learning need and provide a solution. And, tipping my cap to my passionate learning cohorts around the world, I'd say we do a fine job. But, you know what? We don't always have the … Continue reading Improving Training Programs with Feedback
We all know that an evaluation survey won't do much for you if you don't do something with the data. We also know that simply asking some questions when an employee completes a training class isn't enough to tell us whether that employee's performance will improve, or if the business has been impacted. But those … Continue reading Are Smile Sheets Misunderstood?