5 Must-Capture Onboarding Metrics to Prove Your Value

We all know the old saying, "If a tree falls in the forest but no one is there to hear it, does it make a sound?" Our onboarding programs are no different. If our data doesn't tell a story about our program's success, how much value is truly perceived?  At the day job, I'm currently … Continue reading 5 Must-Capture Onboarding Metrics to Prove Your Value

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Onboarding Surveys Tell the Story

We live in a world of surveys.  Please answer our customer satisfaction survey.  Please rate your salesperson's performance.  Please tell us about your experience.  Please let us know how we can better meet your needs.  Please!  Please!  Please!  Organizations are going to extensive measures to capture "the voice of the customer" - ponying up discounts, … Continue reading Onboarding Surveys Tell the Story