I had a brief conversation with a consultant and business owner at a networking event a few months ago, where the topic drifted to the new employee experience. We were discussing a few general best practices and he probed why onboarding is the niche market I choose to serve in my consulting practice. Trying not to
bore frighten overwhelm him with my exuberance and sheer geekdom on the topic, I simply replied that there are so many well-meaning organizations who really miss the mark with their onboarding efforts…and there are numerous opportunities for onboarding to make a measurable impact on an organization’s bottom line and to drive engaged, productive employees and teams.
To which, he replied:
“Yeah…but onboarding really is a ‘nice-to-have,’ not a ‘need-to-have.’ Why waste your time on something that isn’t essential?”
And Michelle was kicked out of the networking event for causing a scene.
But I did quip back with, “That mindset is exactly what I’m committed to changing.” He laughed and told me to give him an example. I rattled off a quick case study about an organization I worked with who updated their onboarding program and resulted in a significant decrease in employee turnover among new employees and leaders and a reduction in errors by new customer service reps in the first 30 days. I connected that back to a financial win for that organization, and watched his eyes widen as he processed my 30 second, Cliff’s Notes-style summary…
I couldn’t help but smile when he said, “I had no idea. You’re absolutely right.”
Friends, onboarding is an essential component to your people and operations strategy. It’s a “need-to-have,” because:
It is more than paperwork.
It is more than getting their desk and computer set up.
It is more than a lengthy PowerPoint and a building tour during Orientation.
Onboarding is a strategic, competitive advantage that can yield tangible business results for your organization:
It’s about welcoming a new employee to the company, the team and the role.
It’s about setting new employees up to be successful over their first several months on the job, not hours.
It’s about building connection and community.
It’s about moving your business forward.
Is your organization one of the well-meaning ones who are simply missing the mark? Perhaps your leaders and decision makers don’t see the value….well, as I shared in a previous post, Why do leaders care about onboarding?, leaders care about onboarding when we tell them to care. Give them a reason. Build your business case and make it irresistible.
There is still time to make this happen in 2018! Download this free tip sheet to help you get started:
In my annual State of Onboarding survey earlier this year, I discovered an overwhelming interest in courses, webinars and workshops that enable professionals on developing and implementing onboarding strategies. Thank you for the feedback….because friends, I listened, and I’m thrilled to be launching a self-study course and DIY kit in the coming weeks:
Whether you are a team of one or on a team of many, this course and DIY kit will give you everything you need to identify your unique opportunities to drive business results through onboarding, and build a compelling case to get your decision makers on board.
Want the inside scoop when it’s available? Join the list to be the first to know!
Let’s Make Onboarding Better….together!