Why do leaders care about onboarding?

Why do leaders care about onboarding - blog header image

It’s one of many million-dollar-questions in the business of “talent” these days. Why do our leaders and executives care about onboarding?

I attended a conference session last week led by Tamar Elkeles, Ph.D., a former Chief Learning Officer of the Year during her longtime tenure with Qualcomm. Dr. Elkeles had some no-nonsense insight into the ever-evolving role of a Chief Talent Officer. While the session itself wasn’t necessarily focused on onboarding, but rather the position and challenges of talent leaders in general, there were some parallels I took away that are highly applicable:

Key Talent Challenges Facing Global Organizations:

  • Forecasting the future…and developing people for jobs that don’t even exist yet
  • Creating a company culture that maximizes employee growth and engagement
  • Retaining talent to drive business success
Source: Tamar Elkeles, Ph.D.

(If those challenges don’t directly correlate to onboarding, I don’t know what does.)

If our job is to find a solution to these challenges and address them through onboarding, then we need to have a seat at the table to better understand the underlying drivers:

  • To learn about jobs that don’t exist yet, we need to understand the industries we support, the products and services our organizations deliver and new innovations that require us to evolve.
  • To contribute to company culture, growth and engagement, we need to create onboarding programs that embrace and immerse new employees and help them feel connected.
  • To effectively retain talent, we need to enable new employees up to learn, perform and be successful, quickly.
Getting started with onboarding? Check this out: 5 Must-Capture Onboarding Metrics to Prove Your Value

Perhaps the most provocative statement that Dr. Elkeles stated during this session, and possibly the sentence that resonated with me more than anything during the entire conference was this:

“Executives care because we tell them to care.”

(This quote is paraphrased a bit, because I was in the middle of an “a-ha” moment when she said it, and didn’t write it down fast enough!)

But please let the point resonate as loudly with you as it did for me…

Many (not all) of our executives and senior leaders fail to recognize the value in developing talent, or providing a rich onboarding experience for new employees. Only when we claim a seat at the table (or contribute in our role in a way that our department leaders can claim that seat on our behalf) and TELL THEM how onboarding impacts these challenges, will the impact our programs are making “bubble up” and be:

Seen. Heard. Felt. Measured.

Providing an intentional onboarding experience is the necessary foundation and logical starting point for a results-driven talent engagement, development and retention strategy. It’s a competitive advantage that will set your organization apart, and be YOUR professional advantage, if you are looking to build influence among leaders.

Take some action: Find what matters in your organization, what drives business, and what keeps your leaders up at night…and discover how onboarding will make a positive, measurable impact.


Talent GPS is here! 

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I’m thrilled to have co-authored the book, Talent GPS: A Manager’s Guide to Navigating the Employee Development Journey, with Lou Russell and Brittney Helt. If you manage people or support those who do, you’ll want to grab a copy!

Buy now


Are you ready to Make Onboarding Better in your organization?

We are nearing the halfway point of 2017 already! Is updating (or starting) your onboarding program on your list of goals this year? How’s that going?

Based on overwhelming feedback from our annual onboarding survey this winter, we are getting ready to launch an exclusive online community, completely focused on making onboarding better. Whether you are just getting started with developing and implementing an onboarding program, or you are committed to improving the new employee experience at your organization, this community is for you.

Be one of the first to learn more and to get pre-launch access to the community.

Subscribe today and be in the know!

Why Managers Need a “GPS” to Navigate the Employee Development Journey

Why managers need a GPS

Unless one is in the business of “talent,” it could be confusing to recognize what “talent” really means. After all, what differentiates talent management, talent acquisition, talent development, talent shows….okay, I’m kidding on that one. But kidding aside, it can be confusing to people who DO work in a talent-focused role, so it’s no surprise how complex it might seem for anyone else or to understand how their role intersects with the “business” of talent.

People managers, regardless of your industry or department, this one is for you: Your role in developing talent is critical. You are the linchpin. The one who is most likely to encourage – or stunt – an employee’s growth, development and ultimate success within your team and in your organization. And yes, it may be only one of many functions listed on your job description, but it is arguably the most important aspect of your role.

If the end destination is an engaged, successful long-term employee, how do managers navigate the career path – especially when every employee is unique and at different points along the journey, and there are so many different route options to follow?

 

Successful navigators, whether in travel or career, follow a roadmap or GPS.

Throughout the employment journey, a manager should be tuned into employee development needs at every turn:

  • When interviewing and hiring
  • During the onboarding period
  • While career planning
  • Through the succession identification and planning process
  • While promoting an employee (and re-onboarding after that promotion!)
  • When an employee prepares to leave the business

 

Lou Russell, Brittney Helt and I have spent the past several months diving into the manager experience during each stage of employee development and built a simple road map to guide managers’ paths. We are thrilled to launch our new book, Talent GPS: A Manager’s Guide to Navigating the Employee Development Journey, a practical guide for managers to chart their course through this complex process.

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Remember, an employee’s success hinges on the support provided by his/her manager. Our job as Learning & Talent Development practitioners is to help managers navigate the journey.  

Whether you manage people, or support people who do, you will benefit from having this resource in your collection.

Learn more and order your copy today!

Using Stay Interviews to Enhance Onboarding

 

There is an abundance of research clogging the interwebs on the subject of onboarding; a credible whitepaper that I often reference is the Definitive Guide to Onboarding from Bamboo HR. In the report, the author includes a terrific stat from Aberdeen Research (another fantastic resource):

As many as 87% of new employees are not fully committed to a new job for the first six months.

Dang.

This tells us that the vast majority of new employees may still be considering other options when they begin working at your company. They are still wondering if they made the right decision. They are still wondering if their skills, personality and expertise will be a “cultural fit” with your team.

And that’s unsettling.

Studies have proven that attracting, recruiting, hiring and onboarding a new employee is a pricey endeavor. REPLACING that new employee only adds to the hefty price tag, as well as reducing productivity with existing employees, lowering team morale from added workload and stress, preventing sales and other key business metrics.

Onboarding is a key opportunity for Talent and HR leaders to drive tangible business results in an organization. With effort, reducing preventable (regrettable!) turnover is certainly an attainable metric.

What if organizations, particularly hiring managers, had a decoder…a way to “check the pulse” of a new employee’s engagement and satisfaction during his/her first 30-120 days on the job?

It may not look like the decoder ring you found in your Fruity Pebbles box when you were a kid, but there is a decoder. It’s called a “stay interview.”

In case you’re not familiar with the concept, the Society for Human Resource Management (SHRM) defines a “stay interview” as a conversation “conducted to help managers understand why employees stay and what might cause them to leave. In an effective stay interview, managers ask standard, structured questions in a casual and conversational manner.”

A stay interview is:

  • An informal discussion to encourage engagement and retention
  • A chance to discover strengths, growth and development opportunities
  • A strategy to prevent regrettable turnover
  • built on trust

A stay interview is NOT:

  • A job interview
  • A disciplinary conversation or corrective action plan
  • A performance review or replacement for one

It’s no secret that the hiring manager is the linchpin for success for a newly-hired employee, and building that relationship on a foundation of trust is crucial. Conducting regular stay interviews during the onboarding period (and beyond) is an effective way to establish trust, capture feedback, check the new employee’s pulse and ensure his/her needs are being met in those fragile early weeks and months.

We don’t know what we don’t know.

If managers spend time focusing on why a new employee is excited, engaged and energized, they will inevitably have an easier time KEEPING them excited over the long haul. As with anything, we don’t know what we don’t know. And waiting for that exit interview feedback is too late – when a talented employee becomes frustrated enough to seek greener pastures in a different job, or possibly return to a previous organization – they’re already out the door; feedback isn’t going to help you then!

Consider enabling your managers to incorporate questions like these into 1:1 meetings and coaching sessions with new employees:

  • What are you hoping I will deliver as your manager that others have failed to deliver in the past?
  • What makes you jump out of bed each morning since you’ve started your new job?
  • What makes you hit the snooze button?
  • How has your onboarding experience here compared with past experiences?
  • When did 5 hours feel like 5 minutes – what types of work do you enjoy most in your role?
  • What passions, skills or talents are being underutilized in your new role?
  • How can I support your learning during these first few months?
  • What areas of our department/organization do you want to learn more about?
  • When have you felt overwhelmed in your new role? How can I support you?

And yes, you should absolutely encourage managers to utilize stay interviews far beyond the onboarding period. This can be an effective method to maintain trust between managers and their direct reports, and a helpful tool during development discussions, coaching sessions and to break regular 1:1 meetings out of a rut.

Bottom line: STAY interviews can help prevent EXIT interviews!

Your turn: Do you use stay interviews as a talent retention strategy? If so, how have you enabled managers? What success have you measured? Share a comment below!

 


Big news from phase(two)learning!

Looking for a resource to enable managers? I’m very excited to announce my first book, Talent GPS: A Manager’s Guide to Navigating the Employee Development Journey, will be available in May 2017! Co-authored with Lou Russell and Brittney Helt, this straightforward, practical resource is a perfect tool to help both new and experienced managers take ownership of their employees’ development through every stage of employment.

Join the list to be in the know about launch info, webinars & special offers!

 


 

Did you miss these oldies but goodies?

Check out these “greatest hits” from the blog!

When Does Onboarding Become Too Much of a Good Thing?

3 Steps to Developing a Killer Onboarding Program

Onboarding Table Stakes for Hiring Managers