Have you ever traveled to a new city, and worked with the concierge at your hotel? Now, that is a cool job. The concierge simply exists to make sure you have what you need to enjoy your stay. Reservations to a great restaurant? She's on it. Tickets to a show? Done. Got a question about … Continue reading Onboarding Concierge
Tag: new hire training
Onboarding Surveys Tell the Story
We live in a world of surveys. Please answer our customer satisfaction survey. Please rate your salesperson's performance. Please tell us about your experience. Please let us know how we can better meet your needs. Please! Please! Please! Organizations are going to extensive measures to capture "the voice of the customer" - ponying up discounts, … Continue reading Onboarding Surveys Tell the Story
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20 Questions New Employees Should Be Asking Managers
You don't know what you don't know. It's as simple as that. I say this all the time when talking to hiring managers about bringing new employees on board. Seriously - All. The. Time. For a veteran manager, it's easy to take for granted the little things that just come with time. But for a … Continue reading 20 Questions New Employees Should Be Asking Managers
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Hierarchy of Needs: Onboarding Edition
Okay, so I'm a little deflated; maybe even ticked off. Yesterday, as I was getting ready to leave the office, I had this epiphany about Maslow's Hierarchy of Needs (for a quick refresher, look at this), and how it relates to a new employee's onboarding experience. You know, the moment where a brilliant idea just hits … Continue reading Hierarchy of Needs: Onboarding Edition
