Tag: training

3 Onboarding Lessons From Fortune Cookies

1 Comment

I love fortune cookies.  Now, I'm not a superstitious person by any means, but I always get two cookies when I visit my friendly, neighborhood Chinese restaurant  Why?  Well, I just like to have a back-up fortune, in case I don't like the first one.  That said, I've seen many, many kitschy, quirky fortune cookies … Continue reading 3 Onboarding Lessons From Fortune Cookies

Pick a card, any card…

Leave a comment

I was doing so well!  I have so many things to say, and the past few weeks I let a grueling work schedule, many-many-many kids' sporting events, a slight case of writer's block, and a mini-vacation stand in the way of my creative output.  And I promised myself that wouldn't happen!! **shakes fist in the … Continue reading Pick a card, any card…

Onboarding Surveys Tell the Story

Leave a comment

We live in a world of surveys.  Please answer our customer satisfaction survey.  Please rate your salesperson's performance.  Please tell us about your experience.  Please let us know how we can better meet your needs.  Please!  Please!  Please!  Organizations are going to extensive measures to capture "the voice of the customer" - ponying up discounts, … Continue reading Onboarding Surveys Tell the Story

Work + Results + Fun = Large-Scale Learning Events

Leave a comment

Usually, I write these posts at home in the evenings, but today I am writing this from the back of the room as I observe a session during a weeklong learning event at our company.  Today is Day #3, so we're at the halfway point.  Now, big meetings and events are nothing new...they happen at … Continue reading Work + Results + Fun = Large-Scale Learning Events

20 Questions New Employees Should Be Asking Managers

6 Comments

You don't know what you don't know. It's as simple as that.  I say this all the time when talking to hiring managers about bringing new employees on board.  Seriously - All. The. Time.  For a veteran manager, it's easy to take for granted the little things that just come with time.  But for a … Continue reading 20 Questions New Employees Should Be Asking Managers

Hierarchy of Needs: Onboarding Edition

4 Comments

Okay, so I'm a little deflated;  maybe even ticked off.  Yesterday, as I was getting ready to leave the office, I had this epiphany about Maslow's Hierarchy of Needs (for a quick refresher, look at this), and how it relates to a new employee's onboarding experience.  You know, the moment where a brilliant idea just hits … Continue reading Hierarchy of Needs: Onboarding Edition

Corporate Learning and the Stages of Grief

Leave a comment

Ok, kids...pop quiz!  Hands up if you can name the 5 stages of grief, according to the Kubler-Ross model.  And....go: Anyone...?  Anyone...? <crickets> I know, you're probably thinking of Ferris Bueller's Day Off right about now (I know I am), but stay with me.  There really is a point. As with most changes, it takes time for … Continue reading Corporate Learning and the Stages of Grief

Assume Nothing

2 Comments

This afternoon, I went to my friendly neighborhood convenience store for some caffeinated refreshment (if you've checked out my About tab, you'll remember that I have a "wicked caffeine addiction").  While I was in the store, I overheard one of the two cashiers (loudly) remarking that she "didn't trust the guy at Pump 4."  She … Continue reading Assume Nothing