A lot of my blog inspiration comes from casual observations as I'm out-and-about. Today's post comes from a brief conversation I overheard while waiting for an elevator, between an existing employee (Brendon) and a new employee: Brendon: Today was your first day, right? How did it go? I'm Brendon, I'm the Director of Client Experience. … Continue reading What are your existing employees telling your new employees?
Today alone, in my work email - not even counting messages received in my personal email - I received over 30 solicitation emails (only a few were from organizations I know/like/trust and opted into at some point), telling me how I can improve the results of my (insert program) or how I can maximize efficiency … Continue reading 3 make-or-break strategies for building a best-in-class onboarding experience
In my book, Talent GPS: A Manager's Guide to Navigating the Employee Development Journey, my co-authors and I provided managers with easy-to-use processes throughout the entire employment lifecycle, from the initial interview through when an employee leaves the organization. While we typically focus a lot of our energy on developing employees in their roles or … Continue reading 5 ways that “offboarding” can elevate your onboarding efforts
I don't often talk about happenings at my day job, but I have an interesting case study to share. We have recently completed a major system conversion, a project that has taken nearly 3 years from inception, but particularly the past 18 months. My team was tasked with enabling the entire organization through training, on-the-job … Continue reading Onboarding During Times of Organizational Change
I had a brief conversation with a consultant and business owner at a networking event a few months ago, where the topic drifted to the new employee experience. We were discussing a few general best practices and he probed why onboarding is the niche market I choose to serve in my consulting practice. Trying not … Continue reading Onboarding is not a “Nice-to-Have”
It's human nature to have a deep-seeded desire to be needed. Wanted. Valued. In several talks and workshops, I've used Maslow's Hierarchy of Needs as an example of how we should be considering the needs of our new employees as we develop and implement onboarding strategies. Of course, it is critical to focus on the … Continue reading One sentence that will make new employees fall in love with your organization
'Tis that time of year again, my friends...the ATD International Conference & Expo (some call it "ICE") is coming up soon (less than 2 weeks away as I write this!), and I am simply giddy with excitement. I'm not ashamed to admit that one reason I'm giddy is because this year's conference is in San … Continue reading How to Overcome Conference Challenges